Informativa sui rimborsi

Returns and refunds

If there is a problem with an order and/or the received products, please get in touch with our Merchant Support team within 14 days of product delivery at info@arushofspritz.com and we’ll do everything we can to investigate and find a solution. 

We offer a free replacement or a refund in case of a damaged product or a manufacturing error.

If your claim is validated by our quality assurance team, we will send a reprint to your customers as quickly as possible or offer a full refund for the defective order.

We will cover the production and shipping costs of new orders, or it can also be withdrawn to the same payment source where it originally came from.

Please note: If the order shipping details were incorrect, or if the customer ordered the wrong size or color, A Rush of Spritz to the Head will not be held responsible and will not offer replacements or refunds. 

Color consistency

We use the same print machines, paper types and work processes at our print partners to minimize colour variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the colour, consistency and final result: machine type, machine settings, paper types, humidity in the room, when the machine was last cleaned, just to mention a few examples. Colour variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

Defective or damaged products

If you receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products or lack of quality of the delivered product not caused by lack of quality of the content you or your customer provided. 

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our print partner and destroyed. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

Unclaimed

Shipments that go unclaimed are returned to our print partner and destroyed. Should you want to submit a new order, you will be liable for the costs of the new order.

Contact information

You can always contact us for any return question at info@arushofspritz.com.